Director Enterprise Systems and Services

WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career! 

JOB SUMMARY

The Director of Enterprise Systems and Services (ESS) is responsible for enterprise infrastructure, cloud services, technology operations, service delivery, governance, and strategic planning for a mission-critical, highly regulated organization. This role drives technology modernization, operational excellence, financial stewardship, and business alignment by delivering secure, scalable, and resilient platforms that support organizational growth, innovation, and regulatory compliance. The ideal candidate brings significant enterprise-level leadership experience, partners with executive leadership to develop technology strategy, optimize service performance, manage complex portfolios, and ensure the reliability and availability of critical enterprise systems. 
 

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include\:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

• Education
  Bachelor's Degree in related field 
   

• Experience
  10 years of progressively responsible, related experience to include at least 
  3 years in supervisory capacity 
  Experience with ITIL, including the ability to develop operational sustainability plans and related task to accomplish outcomes and objectives. 
   

Preferred

• Licenses and Certifications
  Prefer candidate with current or former technical industry-related certifications. Upon Hire 
  
   

JOB DUTIES

• Directs and oversees the day-to-day service deliverables and impacts under the purview of the Enterprise Systems and Services (ESS) division. This includes reviewing Service Now incidents to ensure timely resolution for the division and working with Division Leadership and the ESS management staff to ensure proper prioritization and escalation.
• Responsible for assisting in planning, with the resourcing teams, of Enterprise Systems and Services strategic and operational project portfolio. Responsible for ensuring the approved annual strategic and operational project portfolio is executed and implemented as agreed.
• Manages and directs the Enterprise System and Services enterprise architects to deliver well vetted and sound solutions for the UT Southwestern Enterprise as aligned with the annual strategic and operational project portfolio.
• Manages the lifecycle management strategy, assists with forecasting and budgeting for nearing and end of life infrastructure and computing assets under the management of Enterprise Systems and Services.
• Assists Leadership with resource planning and management to support projects and initiatives for other IT divisions and business partners.
• Participates and assists in the development of annual capital plans. Identify and propose innovative and creative solutions that enhance or increase the efficiency of the services provided by Information Resources to the campus community.
• Works with Leadership in the establishment of policies and procedures for server hardware, operating system, and associated storage and compute components; works in tandem with scientific and technical community to develop and cultivate knowledge of future trends.
• Consults with business partners to include application analysts, vendors, and others to facilitate planning and forecasting demand for project efforts, including understanding the design and build phases, hardware/software specifications, and pricing (project and on-going operational).
• Represents the Division in root cause analysis (RCA) activities and identifying process or procedural improvements to improve the overall reliability of centrally managed Information Technology.
• Performs other duties as assigned.

SECURITY AND EEO STATEMENT

Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

EEO
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.

WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career! 

JOB SUMMARY

The Director of Enterprise Systems and Services (ESS) is responsible for enterprise infrastructure, cloud services, technology operations, service delivery, governance, and strategic planning for a mission-critical, highly regulated organization. This role drives technology modernization, operational excellence, financial stewardship, and business alignment by delivering secure, scalable, and resilient platforms that support organizational growth, innovation, and regulatory compliance. The ideal candidate brings significant enterprise-level leadership experience, partners with executive leadership to develop technology strategy, optimize service performance, manage complex portfolios, and ensure the reliability and availability of critical enterprise systems. 
 

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include\:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

• Education
  Bachelor's Degree in related field 
   

• Experience
  10 years of progressively responsible, related experience to include at least 
  3 years in supervisory capacity 
  Experience with ITIL, including the ability to develop operational sustainability plans and related task to accomplish outcomes and objectives. 
   

Preferred

• Licenses and Certifications
  Prefer candidate with current or former technical industry-related certifications. Upon Hire 
  
   

JOB DUTIES

• Directs and oversees the day-to-day service deliverables and impacts under the purview of the Enterprise Systems and Services (ESS) division. This includes reviewing Service Now incidents to ensure timely resolution for the division and working with Division Leadership and the ESS management staff to ensure proper prioritization and escalation.
• Responsible for assisting in planning, with the resourcing teams, of Enterprise Systems and Services strategic and operational project portfolio. Responsible for ensuring the approved annual strategic and operational project portfolio is executed and implemented as agreed.
• Manages and directs the Enterprise System and Services enterprise architects to deliver well vetted and sound solutions for the UT Southwestern Enterprise as aligned with the annual strategic and operational project portfolio.
• Manages the lifecycle management strategy, assists with forecasting and budgeting for nearing and end of life infrastructure and computing assets under the management of Enterprise Systems and Services.
• Assists Leadership with resource planning and management to support projects and initiatives for other IT divisions and business partners.
• Participates and assists in the development of annual capital plans. Identify and propose innovative and creative solutions that enhance or increase the efficiency of the services provided by Information Resources to the campus community.
• Works with Leadership in the establishment of policies and procedures for server hardware, operating system, and associated storage and compute components; works in tandem with scientific and technical community to develop and cultivate knowledge of future trends.
• Consults with business partners to include application analysts, vendors, and others to facilitate planning and forecasting demand for project efforts, including understanding the design and build phases, hardware/software specifications, and pricing (project and on-going operational).
• Represents the Division in root cause analysis (RCA) activities and identifying process or procedural improvements to improve the overall reliability of centrally managed Information Technology.
• Performs other duties as assigned.

SECURITY AND EEO STATEMENT

Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

EEO
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.